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HouseWorks and Capsule Partnership: Simplifying Access and Streamlining Medication Delivery for Boston Area Seniors

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HouseWorks, one of the nation’s largest independent private home healthcare companies, and Capsule, the largest full-service independent digital pharmacy in the nation, recently announced a partnership that will bring Capsule’s effortless, free same-day delivery pharmacy benefits to HouseWorks’ clients as HouseWorks builds a medication management program to improve the overall health and safety of its clients. This comprehensive approach is all part of HouseWorks’ BetterCare at HomeTM mission and desire to wrap their clients and families in a safety net of support to enable them to stay safe, comfortable and engaged in their lives.

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Prescription drugs are a $425 billion industry, with 70,000 retail pharmacies and 1.4% online penetration. And according to Capsule’s press kit, 34 to 52 percent of prescriptions are never picked up from the pharmacy. One of the frustrating aspects of the healthcare experience is ordering and then waiting for prescriptions to be filled or oftentimes forgetting to refill a prescription. Organizing prescription refills and pick-up can be time-consuming and inconvenient, which is why nearly half of all prescription medicines are never picked up.

And since brick-and-mortar pharmacies have been slow to evolve, the foundation has been laid for a more frictionless pharmacy experience.

Enter Capsule.

How does Capsule work?

Capsule gets your new prescriptions from your doctor or your refills from your old pharmacy. We fill your prescriptions in our pharmacy and then text you to schedule your free delivery. You never worry about your meds again. We’ll coordinate refills with your doctor and copays with your insurance company forever and always.

We are excited to bring Capsule’s beloved consumer experience to HouseWorks’ members to make it easier for them than ever before to get, manage, and stay on their medications. Our partnership is made possible by harnessing Capsule’s proprietary technology platform in a way unique to the conventional healthcare system

Eric Kinariwala, Founder and CEO of Capsule

The partnership between HouseWorks and Capsule solves these pain points; homebound seniors – before, during, and after the COVID-19 pandemic – will no longer worry about who is picking up their medications from the pharmacy and who is refilling their prescriptions.

To ensure this level of service, HouseWorks plans to hire a clinician to oversee the medication management in each client’s home. Prescription deliveries will be synced to the clinician’s schedule to ensure drop-offs occur on their visit days so that the client receives the correct medicine in the correct pillbox for the correct days. HouseWorks will leverage its longstanding approach to comprehensive care management and Capsule’s proprietary technology to address its clients’ medication management needs.

Medication management and adherence is extremely challenging and time consuming for seniors and their families, but it is also one of the most important elements that contributes to a senior’s overall health and safety. The partnership with Capsule will be a game-changer for our clients and their families and will alleviate many of these challenges. Not only will clients be able to immediately access their prescriptions, their family members and their care coordinators can also keep an eye on medications on an ongoing basis through Capsule’s seamless digital interface with access to a pharmacist when needed.

Andrea Cohen, CEO and Co-Founder of HouseWorks

About Houseworks

For more than 20 years, HouseWorks has provided older adults and their families the highest standard of private, dependable in-home care. Our proprietary BetterCare at HomeTM approach leverages personalized care services and innovative technology to guide the work of our Caregivers as we help seniors stay safe, comfortable, and engaged in their life – at home. HouseWorks is a national and local leader in home care with more than 500 exceptional Caregivers in Greater Boston and Philadelphia as well as parts of New Hampshire and southern Maine. Richard Barasch, a 30-year veteran of the healthcare business, is the principal investor in RAB Ventures and HouseWorks.

About Capsule

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and a technology platform enabling customized outcomes for doctors, hospitals, insurers, and drug makers. Capsule has designed every aspect of pharmacy experience to give consumers and partners the peace of mind of having their health looked after. Capsule is available in New York City, Chicago, Boston and Minneapolis, with plans to continue expanding nationally in 2020. Capsule has raised more than $250MM from the best consumer and healthcare investors in the world, including TCV, Thrive Capital, and Glade Brook Capital to build a pharmacy that works for everyone.

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Logan Harper
Logan Harper
With an M.S. in Organizational Leadership, my background lies within the healthcare operations and sales sector, specifically within the digital health/ digital therapeutics arena. I have a proven track record of developing and implementing effective sales strategies, establishing organizational partnerships, and creating effective product/service/sales training programs and collateral.

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