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HomeDigital HealthDrChrono Partners with Ricoh to Streamline Patient Check-In and Medical Documentation

DrChrono Partners with Ricoh to Streamline Patient Check-In and Medical Documentation

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DrChrono Inc., a platform operator for medical practices, has announced a new partnership with Ricoh to automatically scan patient IDs and medical documentation right into the electronic health record (EHR), as well as Explanation of Benefits (EOB) into the practice management system (PMS).

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For Ricoh, the news adds to last week’s announcement of significant enhancements to a part of its RICOH Cloud Workflow Solutions portfolio (RICOH Smart Integration platform).

Partnership Summary

The patient check-in process needs to be streamlined. This partnership with DrChrono will enable Ricoh’s Smart Integration Healthcare add-on for medical practices to easily scan a patient’s driver license to auto-populate the corresponding fields into their EHR/PMS system. In turn, this will save staff time and decrease errors with patient data getting into a platform quickly. The goal is to turn what’s typically been a time-consuming, manual process for onboarding patients to something that can be completed with just a few button presses.

This Healthcare add-on will also include the ability for a medical practice to directly scan documents, such as referrals, patient history forms or consent forms into the patient record in the EHR, replacing the multiple steps of scanning, saving, and uploading documentation.

Ricoh’s Explanation of Benefits (EOB) Data Capture

Ricoh’s new Explanation of Benefits (EOB) Data Capture will integrate with DrChrono. The EOB is a statement form sent by a health insurance company explaining what medical treatments and/or services were paid for on a patient’s behalf. Medical practices normally scan EOB’s manually into DrChrono and type in information. In the future, with Ricoh’s software a medical practice will be able to scan and have all data extracted from the EOBs from insurance payers and upload the EOB billing data in real-time to DrChrono’s PMS.

We’ve participated in trial use of this solution and it completely fits our workflow. It streamlines document workflows for medical practices and reduces manual tasks of our staff by scanning patient documents into DrChrono via the cloud. As a result, it saves their time drastically because we are taking care of over 2,000 appointments every month.  It also helps us to make important patient records instantly accessible and ready to share between our physicians, chiropractors, physical therapists, and staff.

Dr. Scott Calzaretta, CEO of Chiro-Medical Group

RICOH Smart Integration platform enhancements

Last week Ricoh unveiled new subscription-based, cloud-hosted automation services. These enhancements addressed security and visibility concerns within the healthcare and legal industries. In turn, this allowed Ricoh to partner with DrChrono to reduce clerical activities and minimize manual data entry.

Ricoh is expanding our capabilities by working with partners like DrChrono to bring innovative technologies to help customers create a true digital workplace. Through our partnership with DrChrono, we are making it possible for practices to get important patient data automatically scanned into the providers EHR/PMS, which helps to save time, reduce errors, and improve the check-in and reconciliation process for patients.

Steven Burger, Vice President, Portfolio Management & Field Marketing, Ricoh USA, Inc.

About Ricoh
Ricoh is empowering digital workplaces using innovative technologies and services, enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems. The suite’s new healthcare add-on is capable of scaling virtually on the fly thanks to RICOH Cloud Workflow Solutions’ subscription-based, cloud-hosted model.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2020, Ricoh Group had worldwide sales of 2,008 billion yen (approx. 18.5 billion USD). For further information, please visit

About DrChrono
DrChrono focuses on bringing the medical practice of the future to reality; the company built the first iPad EHR. DrChrono creates the best electronic health record, practice management, medical billing, and revenue cycle management experience for physicians and patients; the health platform was built for iPad, iPhone, Apple Watch, and the web. The EHR includes customizable medical forms, e-prescribing, real-time patient eligibility checks, patient portal, and more. The Healthcare Partner Platform Marketplace offers a multitude of apps that a practice can select from to bundle in and a medical API for healthcare app developers. DrChrono has attracted thousands of physicians, over 18+ million patients, 69 million appointments booked, and 11 billion dollars in the medical billing process in the platform. For more information about DrChrono, visit

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Logan Harper
Logan Harper
With an M.S. in Organizational Leadership, my background lies within the healthcare operations and sales sector, specifically within the digital health/ digital therapeutics arena. I have a proven track record of developing and implementing effective sales strategies, establishing organizational partnerships, and creating effective product/service/sales training programs and collateral.

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